Exchange and return policy
At Onobles Store, we always strive to ensure your complete satisfaction with your purchases. Therefore, we offer you a flexible return and exchange policy to meet your needs. Please read the following terms carefully to understand how the returns and exchange procedures work.
Conditions for return
Return period: You can request to return products within 14 days from the date of receiving the order.
Product Condition: Items must be unused and in original condition with all original tags and accessories.
Proof: Proof of purchase must be provided (invoice or receipt).
Return procedures
Return Request: Please contact Customer Service via [contact information] to submit a return request.
Request Approval: After reviewing your request, we will send detailed instructions on how to return the shipment.
Shipping and Returns: Return shipping costs are borne by the customer. We recommend using a trackable shipping service to avoid shipment loss.
Recovery
Refund Process: After receiving and inspecting the returned products, we will notify you of the approval or rejection of the refund.
Refund Duration: If approved, the refund will be processed and refunded to the original payment method within 7-14 business days.
Exclusions: No refunds are given on shipping fees or order processing fees.
Replacement conditions
Exchange period: You can request to exchange products within 14 days from the date of receipt of the order.
Product Condition: Items must be unused and in original condition with all original tags and accessories.
Proof: Proof of purchase must be provided (invoice or receipt).
Replacement procedures
Replacement Request: Please contact Customer Service via [contact information] to submit a replacement request.
Order Approval: After reviewing your order, we will send detailed instructions on how to return the shipment and receive the replacement product.
Shipping and Exchange: The customer bears the cost of shipping the exchange, unless the exchange is the result of an error on our part (such as receiving a defective or incorrect product).
Products that are not returnable or exchangeable
Personalized Products: Custom-made or personalized products cannot be returned or exchanged.
Used Products: Products that have been used or are not in original condition cannot be returned or exchanged.
Offers and discounts: Products sold as part of special offers and discounts may not be returnable or exchangeable.
Contact us
If you have any questions or need assistance regarding our return and exchange policy, please contact us via the Contact Us page.
We are here to serve you and look forward to providing you with the best possible shopping experience at “Onobles Store”.